Today is a good day. Why you ask…well its simple. Today I got back the near two hundred pounds that Vodaphone took from my bank account. Let me tell you a little story.
On the 28th of August I looked at my current account and discovered that two hundred pounds was missing. Now that is not small change to anyone. Asking in the bank I was told it was a charge from Vodaphone against my good lady. Which was odd since she no longer had a phone contract with them having cancelled and paid if off a month plus earlier moving to another provider. I, being a civilised fellow, thought that a quick call to the company would resolve this and get my money back. But no….
On the evening of the 28th my wife made half a dozen calls to their call centre and I kid you not the workers there not only did not help her but they all ‘accidentally’ hung up on her during the calls. Eventually finding a decent chap we were told that they simply did not know why they took the money as we had no account! Don’t worry we will sort it out they said. Time passed, time passed. We phoned back and tried again the next week and were promised a speedy solution and a return of the funds. Well that was the 31st of August and here we are on the 9th of September. That is, in the age of Paypal and instant communications, nearly two weeks to get a resolution. Just not good enough. Not at all!
I had to cancel plans, cut down my expenditure. No one suffered but I feel strongly enough about this to say that they just ‘stole’ the money and then sat on it.
Well done Vodaphone you moved me to make a blog post like this something I avoid normally. You will never get my custom again.